Frequently Asked Questions
We know that a change in mobility comes with many questions, and we want to help answer as many of them for you as we can. Here are the answers to some of the most frequently asked questions.
Why choose Numotion?
Numotion is committed to achieving and delivering the highest quality service and care to our customers. As a demonstration of that commitment, Numotion has earned accreditation by Accreditation Commission for Health Care (ACHC), one of the industry's longest-tenured and most respected agencies. ACHC is a Centers for Medicare & Medicaid Services (CMS) deeming authority for Home Health, Hospice and DMEPOS. ACHC accreditation is a rigorous process that includes self-assessment followed by a thorough, unannounced, on-site evaluation by surveyors with experience in our industry. Re-accreditation includes an on-site evaluation every three years, continued compliance with ACHC standards and monitoring during that term. For more information, visit achc.org.
What health plans does Numotion accept?
We accept most major funding sources and health plans.
Will all of my equipment be covered?
It varies from policy to policy; however, in general most mobility items are covered by insurance when submitted with proper medical documentation.
How long will it take to get my wheelchair?
We will work with your clinical team, your physician and your insurance company to provide you with your mobility equipment as prescribed. Due to insurance requirements for documentation and prior authorization, this may take some time. We will keep you informed of the status of your order on a regular basis.
I’m not from the area and following hospital discharge I will return home, will Numotion help me once I leave?
Yes, we have locations nationwide and we are associated with the National Service Network of Wheelchair Professionals, which ensures that quality service is provided in the city or state you live in.
Once I have my wheelchair, who provides future service and repairs?
Our service centers are committed to your every service or repair need. Please call and make an appointment at one of our locations and we will be delighted to assist you. Our service technicians are certified by the manufacturers of the products we sell.
What is the ordering process?
We work with your medical team making sure we have all the information we need to generate a Physician Order for your doctor to sign, approve and return. Next we work with your funding source to get approval for your equipment. We will notify you of any co-pays, deductibles or financial responsibilities that you are responsible for paying. Then we order your equipment from the manufacturer(s) and await its arrival. We receive and assemble your equipment. When the equipment is completely assembled and inspected, we call and schedule delivery. We deliver, demonstrate, and show you how to safely use your equipment.
How can I contact someone from Numotion?
Our relationship continues after you receive your equipment. If you have any questions or concerns, we are just a telephone call away. You can find the location that services your area by clicking here and entering your zip code.