At Numotion, we are dedicated to enhancing mobility and independence for our customers by providing exceptional service and innovative solutions. As the nation’s leading provider of mobility devices, we’re excited to share some impactful updates to improve your service and repair experience.
Expanded In-Shop Service Locations and Same-Day Repairs
We’ve expanded in-shop service to 103 locations, enabling us to serve 92% of our customers more efficiently. Many customers who choose in-shop service now experience same-day repairs. To further speed up repair times, we’ve invested in advanced inventory management systems and increased local inventory levels.
Here is what a couple of customers had to say about their in-shop experience.
“My son's wheelchair had a broken part so he couldn't be safely transported by his school bus. Subsequently he missed 2 weeks of school. Numotion was understanding and so helpful. I took the chair to an in-shop appointment and the tech was so professional and knowledgeable and courteous! He will be back in school on Monday!”
“Awesome costumer experience in-shop fixed all issues in one appointment answering my questions in and I was in and out within two hours”
Improved Scheduling and Communication
Your time is valuable, and we’re committed to making it easier to manage your appointments. You can now schedule, update, or reschedule your in-shop appointments 24/7 via text message directly from your mobile phone. Not receiving text updates? Provide your mobile number through our myNumotion portal or when you call us and stay connected to real-time updates.
Tips for a Better Repair Experience
We’re grateful for your continued trust and support as we work to deliver the best service possible. Whether through expanded service options, improved communication, or innovative solutions, Numotion is here to support your mobility needs now and in the future.