Back to Life With
In-Shop Service

A returning Numotion customer, Valerie already knew where to go when her chair needed service. After calling to schedule an in-shop service appointment, she was able to get in quickly. Her necessary parts were ready when she arrived, allowing the team to complete her repair without requiring her to make an additional trip.

“I didn’t want to have to come here and have you look at it and then go home and then have to come back,” Valerie shared. “This is good to be able to come out and have it done right away.”

Valerie’s positive experience with Numotion also extends beyond the shop. During a previous issue with her chair’s toggle, she connected with a Numotion Remote Service technician through a video call. Virtual support let her troubleshoot the issue without waiting for a technician to come to her home.

“That was helpful,” she recalled. “We were FaceTiming, which was helpful because we didn’t have to wait for a tech to come look.”

For Valerie, having the option to come into the shop is especially valuable. She remembers waiting approximately three months for someone to come to her home for a previous wheelchair repair. Without her power chair, she had to rely on a manual wheelchair, creating challenges when traveling in her wheelchair-accessible vehicle.

“Not having the chair and then having to go out and do an appointment in the car was scary,” Valerie said. “So this was nice to be able to. It’s done.”

With technicians on-site and commonly needed parts stocked at the shop, Valerie appreciated being able to get her chair repaired and get back to her routine.

Her experience was positive enough that she’s already recommending In-Shop Service to others.

“I’ve told some of my other friends, I’m like, you should just go out there. You’ll get in a lot faster.”

For Valerie, In-Shop Service isn’t just about a faster repair. It means less time waiting, fewer trips and, most importantly, getting back to life with a chair she can depend on.