On March 2, 2024, Numotion detected suspicious activity on its computer network. Upon learning of the incident, Numotion promptly began an internal investigation and took steps to secure its systems. Numotion also engaged a leading forensic security firm to investigate and confirm the security of its computer systems. The forensic investigation determined that an unknown, unauthorized third party accessed Numotion’s computer systems between February 29, 2024, and March 2, 2024.  The investigation also confirmed that certain files may have been acquired from Numotion’s systems as a part of the incident.

On April 4, 2024, Numotion determined that some of the files contained protected health information related to its customers. The information may have included names, dates of birth, equipment order details, supporting medical documentation, medical insurance information, and for a smaller subset of individuals, the information may have also included driver’s license numbers or Social Security numbers.

Numotion is sending written notifications to the potentially involved individuals for whom it has valid contact information. Additionally, Numotion has arranged for complimentary identity theft protection services for those individuals whose driver’s license numbers or Social Security numbers were involved in the incident. 

As a precautionary measure, individuals should remain vigilant to protect against potential fraud and/or identity theft by, among other things, reviewing their account statements and monitoring credit reports closely.  If individuals detect any suspicious activity on an account, they should promptly notify the financial institution or company with which the account is maintained. They should also promptly report any fraudulent activity or any suspected incidents of identity theft to proper law enforcement authorities, including the police and their state’s attorney general. 
Involved individuals may also wish to review the tips provided by the Federal Trade Commission (“FTC”) on fraud alerts, security/credit freezes and steps that they can take to avoid identity theft.  For more information and to contact the FTC, please visit www.ftc.gov/idtheft or call 1-877-ID-THEFT (1-877-438-4338).  Involved individuals may also contact the FTC at: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.   
Numotion takes its responsibility to safeguard its customers’ information seriously and apologizes for any inconvenience that this incident might cause. Numotion will continue to remain on guard against these types of attacks to protect the safety of its patients and the security of their information. Additional information is available via a confidential, toll-free inquiry line at 866-528-8846 from 8:00 AM to 5:30 PM Central Time, Monday through Friday, excluding major U.S. holidays.