“I live three and a half hours away from the closest Numotion branch. I called in for service on my power wheelchair, and my team recommended I try remote service. I downloaded the free app, and less than 10 minutes later the service tech had a diagnosis. He double checked his findings with the manufacturer then ordered the parts. It saved a ton of time and money. I’ll do it again and again – it was simple, quick and easy.”
       - Brianna

Brianna lives over three hours away from Numotion’s Eau Claire, Wisconsin branch. She doesn’t enjoy the long drive, but is not willing to give up her Numotion service team. Being the proud owner of a power chair with over 1,500 miles on it, Brianna is an advocate for regular service and cleaning.

In August 2017, Brianna called her service coordinator, Jon, for service on her five-year old chair. Jon recommended a new option – remote service. Brianna, always looking for ways to make her regular chair check-ups easier for herself and the Eau Claire service team, gave it a try.

Jon helped Brianna download the free remote service app. She then was able to explain her concerns and show the remote service technician, Steven, parts of her chair via video chat. Less than 10 minutes later Steven had a diagnosis.

After the video chat, Steven called the chair’s manufacturer to confirm the diagnosis. He then ordered new parts for Brianna’s chair the same day.

Brianna uses her power chairs to get around town, manage her household and to go on new adventures. Before the progression of Complex Regional Pain Syndrome, Brianna enjoyed fearless activities such as sky diving and Mixed Martial Arts (MMA). She is always looking for new thrill-seeking opportunities, and her Numotion team makes sure her wheelchairs are ready for the next adventure.

“I have worked with Brianna for a couple years now. She’s about three hours away from our branch, and is very understanding that it can take us some time to get to her home. Remote service technicians have been very helpful in these types of situations because we are able to get an evaluation done a lot quicker. Brianna and I agree, it’s a great program for both of us.”
       - Jon, Brianna’s Service Coordinator