At Numotion, our primary focus is providing cost effective, medically appropriate mobility solutions to people with disabilities. We apply the best, most innovative technologies to fit the personalized needs of our customers, while remaining able to accommodate a wide variety of medical challenges. Our goal is to make the process as seamless and successful as possible for everyone involved.
Our customers face many challenges. Getting a medically necessary mobility device should not be one of them. That's why we work hard to provide the best customer experience in the industry. We have a 95 percent first-time customer satisfaction rating record that reflects a level of quality and thoroughness provided by our sustomer care team. We survey our customers for satisfaction and outcome, and provide a straightforward complaint resolution process to document their satisfaction with our service. From initial intake through delivery, we keep all parties as involved and informed throughout the process.
Complaint resolution is available to our customers by calling our National Customer Care Center at 800-500-9150 (M–F, 7 am to 6 pm, MT).
Aligning our customers’ needs with the right mobility solution is Numotion’s specialty — complex mobility. Our certified Assistive Technology Professionals (ATPs) select the most appropriate products to meet each customer's physical, social and environmental needs. We provide the most suitable, cost-effective mobility solution to your members. We spend the time necessary to train and educate each individual and thoroughly document all interactions and outcomes.
Our ATPs are product-application experts who are uniquely qualified to help prevent, manage and potentially reduce the cost and liability of setbacks that may arise during the process, such as improper product fit or re-hospitalization. We also provide continuous education and skills evaluation to our staff, as well as offer outside CEU education to partnering healthcare professionals. This helps elevate and align all of our hands-on professionals and partners to provide the right solutions.
Numotion is here for you as much as we are here for your members. We provide written clinical documentation as required to support the provision of complex wheelchairs and seating systems. We strive to communicate clearly by making sure our certified professionals are available to answer questions you have regarding medical justification.
If you have questions or would like further information please contact us at us Numotion_Clinical_Education@numotion.com