Like many others in Jan 2020, Alden North had to temporarily close their doors to outside visitors, including their Numotion team, due to COVID-19. During this time, many of their patients went without service to their chairs or evaluations for new parts or chairs. A year later, in February of 2021, Alden opened their doors for the first time and called their Numotion Team. Alden had 15 Numotion customers who needed service and planned to spread out customer appointments over the span of several months. Service Manager, Antonio Leon, had a different idea on how best to serve these customers after time away due to COVID, “Since it had been such a long time since we had seen many of these customers, I wanted to get my team in there as soon as possible. We decided we would send a few of our technicians to do one whole day of evaluations to optimize the time we have,” said Antonio.