Why choose Numotion?

Numotion is the leading provider of Complex Rehab Technology (CRT) in the United States. That means we’re helping thousands of people throughout the nation with individually configured, medically necessary mobility products and services. From manual and power wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are helping more people live more freely. Aside from our complex wheelchair systems, we also offer a wide array of medical supplies to help meet the needs of our customers.

What health plans does Numotion accept?

We accept most major funding sources and health plans.

Will all of my equipment be covered?

To get insurance coverage for Complex Rehab Technology, your insurance provider must determine you have a “medical necessity” for CRT. This means you must have a condition that requires the equipment to prevent, diagnose, or treat an illness, injury, condition, disease or its symptoms.  Coverage will vary from policy to policy; however, in general most mobility items are covered by insurance when submitted with medically appropriate documentation.

How long will it take to get my wheelchair? What does the process entail?

Knowing the role everyone plays in fulfilling your mobility prescription is important. This includes your clinical team, your physician and your insurance company. We will work with everyone involved to get you your equipment as prescribed, and have it arrive as timely as possible. Please know, due to insurance requirements for documentation, as well as prior authorization, this can take some time and is also highly variable based on a number of factors both in and out of Numotion’s control. We will do all we can to keep you apprised of your order.

Here is a sample timeline so you can understand the process:

1. Evaluation ~ 1 week

  • Measurement and fitting by ATP
  •  Insurance verified
  • Custom configuration design from ATP

2. Medical documentation ~ 3-5 weeks

  • Technical review of the order
  • Clinical assessment and justification*
  • Submit to funding source for approval*

3. Funding approval process ~ 4-10 weeks*

  • Authorizations and clarifications
  • Submission of added information

4. Building the chair ~ 2-8 weeks

  • Purchase components
  • Receive and verify
  • Assemble and quality check

5. Delivery ~ 1 week

  • Schedule
  • Final fitting and adjustments

Total process time: 11-25 weeks*

* Additional external factors contribute to timeline

What brands of wheelchairs does Numotion offer?

We work with a number of leading manufacturers that provide many of our products. This includes, but is not limited to:

I’m not from the area and following my hospital discharge I will return home. Will Numotion help me once I leave?

Yes, this is one of the major advantages of working with Numotion. We have locations nationwide and we are associated with the National Service Network of Wheelchair Professionals, which ensures quality service is provided in the city or state you live in.

Once I have my wheelchair, who provides future service and repairs?

Simply put, we do! We have more than 1,000 technical professionals located at our service centers throughout the United States. They’re able to provide you with fast, reliable and convenient service. Plus, our product manufacturers certify our service technicians. Visit our Locations page to find a Numotion location near you, or call 800-500-9150.

Does Numotion offer any other products besides wheelchairs?

We do! We’re more than just a Complex Rehab Technology company. We also provide catheters, as well as a number of other home care supplies to help you live your life independently. Ask your ATP or therapist about our product offering.

To contact our catheter or home care supplies team, call us at 800-834-9694.

What if I would like to upgrade my equipment or purchase a mobility item that is not covered by my insurance?

If the upgrade or desired product still meets your mobility needs and goals, and will not hinder your mobility, you do have the option at any time to simply pay for it out of pocket. Please talk with your ATP to determine what options are available to you.

How can I contact someone from Numotion?

At Numotion, we promise to provide you with exceptional service throughout your journey. Our relationship continues well after you receive your equipment. If you have any questions or concerns, we are just a call away. Visit our Locations page to find a Numotion location near you, call us at 800-500-9150, or email us at CustomerCare@numotion.com.