In-Shop Service & Repair
Transportation for CRT & Wheelchair Repair Appointments
Plan ahead for your Complex Rehab Technology (CRT) service visit. Learn your transportation options, insurance coverage details, and how to schedule non-emergency medical transportation (NEMT).
Insurance Coverage for Non-Emergency Medical Transportation (NEMT)
Medicare
Original Medicare typically covers ambulance transportation only in emergencies. Non-emergency transportation to CRT appointments is generally not covered unless specific criteria are met.
If you have traditional Medicare only, transportation may be an out-of-pocket expense.
Medicare Advantage
Some Medicare Advantage plans include transportation benefits not available through Original Medicare.
Call your plan to confirm:
- If transportation is covered
- Ride limits
- Prior authorization requirements
Medicaid
Most state Medicaid programs provide Non-Emergency Medical Transportation (NEMT) for eligible individuals who do not have other transportation options.
Contact your state Medicaid office or visit this page to:
Confirm eligibility
Schedule rides
Understand advance notice requirements
Private Insurance
Some private insurance plans offer transportation benefits for medical appointments. Call the number on your insurance card to verify coverage and scheduling steps.
Public Transportation & Paratransit
Under the Americans with Disabilities Act (ADA), individuals with disabilities are entitled to equal access to public transportation.
Paratransit Services
Paratransit is a pre-scheduled, shared-ride service for people with disabilities who cannot use fixed-route transit.
Important to know:
- Eligibility certification is usually required
- Rides must be scheduled in advance
- Pickup times may be within a window
- Travel time may be longer due to shared rides
Contact your local transit authority to begin the application process.
Preparing for Your CRT Appointment
Before your visit:
- Confirm appointment time and location
- Bring ID and insurance information
- Bring any equipment accessories or chargers
- Notify your service location if transportation is delayed
Planning ahead helps ensure your mobility equipment is serviced without unnecessary disruption.
Important Appointment Guidelines
To ensure safety and proper service:
- If you are unable to self-transfer, you will be asked to have a caregiver present during new chair deliveries or repair appointments.
- For safety reasons, work cannot be performed on a wheelchair while the customer is seated in the chair, other than necessary final adjustments and seating system fittings.
These guidelines help protect your safety and allow technicians to properly complete repairs and equipment adjustments.
Nonprofit & Community Transportation Programs
In some communities, nonprofit organizations and volunteer programs offer transportation for individuals living with mobility-related disabilities.
These programs may provide:
- Wheelchair-accessible vehicles
- Volunteer driver programs
- Low-cost or free rides to medical appointments
- Door-through-door assistance
Availability varies by location. You can search for programs in your area through:
- Independent Living Centers
- Community transportation nonprofits
- United Way 211 (dial 211 to find local resources)
If you need help identifying options in your area, contact your local branch for guidance.
Need Assistance?
If you have questions about transportation for your CRT service or repair appointment, contact your local branch. We’re here to help keep your mobility on track.
Frequently Asked Questions:
1. Does Medicare cover transportation to wheelchair repair appointments?
Original Medicare typically only covers ambulance transportation in emergency situations. Non-emergency transportation to wheelchair repairs or Complex Rehab Technology (CRT) appointments is usually not covered unless specific medical criteria are met.
If you have a Medicare Advantage plan, transportation benefits may be available depending on your policy.
2. Does Medicaid pay for transportation to mobility equipment appointments?
Most state Medicaid programs offer Non-Emergency Medical Transportation (NEMT) for eligible individuals who do not have other transportation options.
This coverage may include transportation to:
- Wheelchair repair appointments
- Seating and positioning evaluations
- Durable medical equipment visits
Contact your state Medicaid office or managed care plan to confirm eligibility and schedule transportation.
3. What is paratransit and how does it work?
Paratransit is a shared, pre-scheduled transportation service designed for individuals who cannot use fixed-route public transit due to a disability.
Most paratransit services require:
- An eligibility application
- Advance scheduling
- Pickup within a scheduled time window
These services typically provide wheelchair-accessible transportation.
4. How far in advance should I schedule transportation for a CRT appointment?
Transportation providers vary in scheduling requirements, but in many cases, it is best to schedule your ride at least one week before your appointment.
Some transportation programs may require additional notice, so contact your transportation provider to confirm scheduling timelines.
5. Can wheelchair repairs be done while I am seated in my chair?
No. For most in-shop service evaluations and repairs, customers will need to transfer out of their mobility device so technicians can safely complete the work.
If you require assistance with transferring, please bring a caregiver or support person to your appointment, as technicians are not permitted to assist with transfers.
6. What should I bring to my CRT appointment?
To help your service appointment go smoothly, bring:
- Photo ID
- Insurance information
- Equipment chargers or accessories
- Any documentation related to your equipment
Arriving prepared helps technicians evaluate and service your equipment efficiently.
Customer support
We want to make the process as easy on you as possible. From working with clinicians and insurers, to customizing your equipment so it’s perfect for you, we’re by your side.
