Nu Knowledge

You’ve given feedback, and we’re listening. At Numotion, we’re always looking for ways to enhance your experience. We know calling in should be simple, fast, and stress-free. That’s why we’ve launched a smarter, more intuitive call routing system designed to get you to the right person, faster. What’s Changing? In the past, when you called…

Denials can be a frustrating and confusing aspect of obtaining mobility equipment. Numotion and your clinical team work hard to avoid denials, but they do happen. When you receive a denial letter, as your mobility provider, we receive it too and we immediately get to work to address the situation. Our Denial Management Team, which includes…

The article highlights the challenges people with disabilities face in preparing for and experiencing disasters or emergencies. To simplify the overwhelming amount of information available, the Numotion Customer Advocacy Board has curated a list of the most relevant and accessible resources.

We wanted to share some of the improvements we made in 2024 to enhance your experience with us. Our commitment remains steadfast in continually improving our service to you and advocating for the issues and causes that matter most to you.

Read some of the feedback customers have shared about their experiences with employees and teams across our organization in 2024.

At Numotion, we are dedicated to enhancing mobility and independence for our customers by providing exceptional service and innovative solutions. As the nation’s leading provider of mobility devices, we’re excited to share some impactful updates to improve your service and repair experience.

With the unpredictable and rapidly progressing nature of this condition, timely access to the right resources and support is critical. To address this urgent need, we are proud to announce the launch of our comprehensive ALS Resources page on Numotion.com.

Advocating is one of Numotion’s Five Customer Commitments to serve you and support the people, causes, and issues that affect you. Here are some short updates on just some of our advocacy efforts.

Continuing our commitment to enhancing Service and Repair Communications we are introducing “responsive texting.”

SpinKids is a unique kid-only shopping experience to meet the mobility and equipment needs of pediatric users and their parents.

Hurricane season is here! Your level of preparation before a hurricane can determine how well you and your equipment will weather the storm and how quickly you recover from it.

Specializing in rehabilitative care, the Numotion Medical Supplies team understands the individualized, intimate needs and challenges of living with spinal cord injury, spinal cord disorder, and bladder and bowel dysfunction. The new website features a catalog of all types of catheter products and materials for female, male and pediatric anatomy that Numotion provides via its partnership…

The world of mobility can be complicated. And, if you’re new to a wheelchair, or even a seasoned pro, you’re faced with many unknowns. Did you know Numotion has created written resources that cover a wide variety of topics from practical, daily events like how to tackle laundry and cooking to travel, health, advocacy and more?

Need to contact us? Here are several different ways to do that.

Learn how to receive text and or email updates on the status of your order.