What to expect
Order Process and Timeline
Step 1
Evaluation
Timeline: about 1 week
What Happens:
- Custom configuration designed based on individual needs
- Measurement and fitting with an Assistive Technology Professional (ATP)
- Insurance benefits are verified
Tips to Keep Things Moving:
- Schedule your evaluation appointment promptly
- Bring any relevant medical history and insurance information
- Discuss your daily routine and mobility goals clearly with your ATP
Step 2
Medical Documentation
Timeline: about 2-4 weeks
What Happens:
- Technical review of the recommended equipment
- Clinical assessment and justification are written*
- Documentation is submitted to the funding source*
Tips to Keep Things Moving:
- Respond quickly to any follow-up requests from your clinician or ATP
- Ensure your physician appointment is scheduled and completed as soon as possible
- Ask your therapist or provider about documentation requirements early
Step 3
Funding Approval
Timeline: about 2-8 weeks
What Happens:
- Insurance reviews submitted documents
- Requests for additional information or clarification may occur
- Authorization is granted once approved
Tips to Keep Things Moving:
- Stay in touch with your provider for status updates
- Let your provider know if your insurance plan changes
- Respond quickly if you’re asked to contact your doctor or insurer
Step 4
Delivery Process
Timeline: about 2-8 weeks
Building the Chair (2–8 weeks):
- Parts are ordered, received, and verified
- Equipment is assembled and quality checked
Delivery (~1 week):
- Parts are ordered, received, and verified
- Equipment is assembled and quality checked
Tips to Keep Things Moving:
- Confirm your availability for delivery and final fitting as early as possible
- Bring up any changes to your condition or needs before delivery
- Don’t hesitate to ask questions during the final fitting
