Numotion / Order Process and Timeline

What to expect

Order Process and Timeline

Step 1

Evaluation

Timeline: about 1 week

What Happens:

  • Custom configuration designed based on individual needs
  • Measurement and fitting with an Assistive Technology Professional (ATP)
  • Insurance benefits are verified

Tips to Keep Things Moving:

  • Schedule your evaluation appointment promptly
  • Bring any relevant medical history and insurance information
  • Discuss your daily routine and mobility goals clearly with your ATP
Two men discussing the order process in a room with certificates on the wall; one sits in a reclining power wheelchair while the other stands beside him, leaning in and engaging in conversation about the project timeline.
Two people review and exchange paperwork at a wooden desk, with forms and a pen visible, highlighting an order process or timeline in a business or financial meeting.

Step 2

Medical Documentation

Timeline: about 2-4 weeks

What Happens:

  • Technical review of the recommended equipment
  • Clinical assessment and justification are written*
  • Documentation is submitted to the funding source*

Tips to Keep Things Moving:

  • Respond quickly to any follow-up requests from your clinician or ATP
  • Ensure your physician appointment is scheduled and completed as soon as possible
  • Ask your therapist or provider about documentation requirements early

Step 3

Funding Approval

Timeline: about 2-8 weeks

What Happens:

  • Insurance reviews submitted documents
  • Requests for additional information or clarification may occur
  • Authorization is granted once approved

Tips to Keep Things Moving:

  • Stay in touch with your provider for status updates
  • Let your provider know if your insurance plan changes
  • Respond quickly if you’re asked to contact your doctor or insurer
A woman with curly hair wearing a headset and a dark blue Numotion shirt is smiling while looking at a computer screen, ready to assist customers with their order timeline.
A man loads a power wheelchair into a van with open back doors using a metal ramp, highlighting the efficient order process. The van displays signs for Complex Wheelchairs and Wheelchair Service & Repair outside a building.

Step 4

Delivery Process

Timeline: about 2-8 weeks

Building the Chair (2–8 weeks):

  • Parts are ordered, received, and verified
  • Equipment is assembled and quality checked

Delivery (~1 week):

  • Parts are ordered, received, and verified
  • Equipment is assembled and quality checked

Tips to Keep Things Moving:

  • Confirm your availability for delivery and final fitting as early as possible
  • Bring up any changes to your condition or needs before delivery
  • Don’t hesitate to ask questions during the final fitting