Customer Stories

Jim recently retired after a career in civil engineering that included more than 23 years as Knox County Engineer and another 10 years in the private engineering sector. Originally from the Dayton, Ohio area, Jim now lives with his wife, Jamie. Following a recent heart attack, Jim was diagnosed with a rare blood disease that requires the use of catheters until his upcoming surgery. As Jim’s wife and “go-to” for his medical needs, prescriptions, and supplies, Jamie took on the responsibility of navigating the ordering process during a time that was completely new for both of them.

Born and raised in Spartanburg, South Carolina, Geoffrey has always enjoyed working on cars and built a career as a heavy-duty diesel mechanic. Less than two years after a life-changing accident, he is back to doing what he loves: competing, connecting with others, and pushing himself to new heights.

Journey Back to Independence Samran’s Story  Diagnosis: Rhabdomyolysis | Numotion Customer Since 2024 Born in Bangkok, Thailand, Samran was adopted at the age of 7 by a loving family and is now the proud father of 20-year-old twin boys. He enjoys hockey, photography, graphic design, and recently earned his drone pilot license. Staying active and…

Vivien is 11 years old and was born in Bogotá, Colombia. She lives with cerebral palsy and autism and enjoys music, swimming, and riding her adaptive bike. Since becoming a Numotion customer in January 2024, her family has experienced strong partnership and support throughout her mobility journey.

Getting Back on the MoveJosiah’s Single Visit Service Experience  Diagnosis: Paraplegic | Numotion Customer Since 2024 Josiah recently visited the shop for a repair to his wheelchair’s wheel locks, and he left impressed with both the experience and the outcome. “What stood out to me the most was how perfect everything was,” he shared. From…

Ryder of Gilbert, Arizona, recently graduated from Basha High School and is preparing to attend Arizona State University. Born at just 26 weeks, Ryder has cerebral palsy and a rare congenital muscle myopathy. He uses a power wheelchair for mobility and is passionate about public speaking, encouraging others to never give up on their goals.

Terri never expected a few dropped items and occasional trips to lead to an ALS diagnosis. After months of testing, second opinions, and advocating for herself, Terri was diagnosed with ALS in May 2024.

When reflecting on a recent service visit, Jackson’s mom shared a mix of feedback and appreciation for how the experience came together. Despite some initial scheduling challenges, the visit itself delivered a positive outcome.

Carson recently came in for a much-needed wheelchair service: new tires and drive wheels. He scheduled his appointment by calling Numotion’s main office, and the process was quick and straightforward. “I asked if there was any open availability, and they gave me a time,” he said. “I said yep, that works. I got up this morning, drove about 45–50 minutes, and got my wheelchair taken care of.”

When Kelly came in for service, she needed a quick solution. After an impact knocked her joystick mount out of place and broke it, getting her equipment repaired quickly was a top priority.

Sean, a wheelchair curler from Cape Cod, has always had a competitive spirit. Before becoming a wheelchair user, sports were a big part of his life, and that drive to compete never went away.

Amber has been part of the Numotion community for most of her life. Now 35 and living in Maryland, Amber was diagnosed with Spinal Muscular Atrophy type 1 and has relied on mobility technology since early childhood. “I got my first power wheelchair at the age of 3,” she says. “I can’t remember when I was not a customer of Numotion.”

Violet and her mom came in after her wheel lock fell off, needing a quick and reliable fix to get her chair back to full function. Through the single visit program, the team had the parts ready and was able to replace the wheel lock during the same visit, getting Violet’s chair back to 100 percent.

During Ibrahim’s service appointment, an initial evaluation revealed additional repair needs beyond the original issue. By being in-shop at his local branch, the team was able to address all items in a single visit, eliminating the need for follow-up appointments and improving overall efficiency.

Joseph, who goes by Joey, grew up in Abingdon, Virginia and now lives in Blountville, Tennessee. At 46 he lives with spastic quadriplegic cerebral palsy. Each day, Joey relies on his wheelchair to help him stay mobile and connected to the routines and interests that matter most to him.