You don’t want to be slowed down or inconvenienced when your wheelchair needs repair.
You have things to do. You want get your wheelchair fixed as soon as possible. Leveraging a secure, safe and reliable video connection, we can diagnose many issues right over the phone … and in some cases resolve the problem completely.
The benefits of Remote Service include:
- Ability to order required parts faster.
- Reduced in person visits from service tech
- Resolution of some issues completely with just a phone call,
- Service when you need it – no scheduling!
Contact remote Service
Call 800-500-9150
Monday – Friday | 8:00 am – 12:00 am ET
Saturday & Sunday | 10:00 am – 7:00 pm ET
How it Works
You or your caregiver call Numotion for service
After receiving your call the remote technician will send you a text message. The text message secures a video call to a certified service technician.
Service Technician inspects your wheelchair
Via the video connection, the service technician will talk you through some simple procedures.
Service technician diagnoses the problem
If the problem can be fixed on the call, the service technician will guide you through restoring functionality to resolve the issue.
If the problem is is a worn out part in need of replacement, the service technician can order the part then, eliminating the need to schedule an in-person visit just to identify the issue.
What can we solve for remotely?
Lots of things! Here are some examples of the most common:
- Worn tires and casters
- Wornout or torn arm pads, cushions, headrests, lateral pads
- Damaged joysticks (cracked, template/face worn out/degraded, etc.)
- Damaged positioning belts, harnesses, troughs, etc.
- Malfunctioning motors or actuators
- Joystick lockout
- Motor gearbox out of gear
- Loose or broken cables
Customer support
We want to make the process as easy on you as possible. From working with clinicians and insurers, to customizing your equipment so it’s perfect for you, we’re by your side.
