What to Expect
The world of mobility can be complicated. And, if you’re new to a wheelchair, you’re faced with many unknowns. We want to help you throughout your journey and provide you with more information about complex rehab technology and how Numotion can help you along the way.
Frequently Asked Questions
We know a change in mobility comes with many questions, and we want to help. Here are answers to some of the most frequently asked questions our team receives
Order Processes & Timeline
Ordering your mobility equipment can feel complex, and we’re here to guide you every step of the way. Below is an overview of the process and what you can expect from start to finish.
Billing & Financing
We know navigating insurance and payment options can be overwhelming, and we’re here to help. We have provided information & answers to common questions about coverage, billing, and financing.
Your Numotion Team
We know having the right support makes all the difference, and we’re here for you. Meet the dedicated team members who will work with you throughout your journey with Numotion.
Understanding Medical Necessity
Medical necessity is a key requirement for insurance to cover mobility equipment. Insurance providers will only approve equipment that is considered medically necessary based on your specific health needs and daily functional limitations. Our team works closely with your healthcare provider to ensure all documentation supports this requirement.
Understanding the Insurance Process
Because most of our mobility equipment can be covered by insurance, our process is centered around working closely with your insurance provider every step of the way. From your initial evaluation to the final delivery, our dedicated medical documentation team ensures everything is in place to help you get the equipment you need.
Customer Stories
Abigail’s Story
At just nine days old, Abigail’s life took a sudden turn when she experienced a cardiac arrest that led to a brain injury. Now four years old, she lives with cerebral palsy and epilepsy and uses both a tracheostomy and a g-tube. Born in Florida, Abigail’s family later moved to the Midwest, where she currently lives with her four lively sisters in a busy, love-filled home. Abigail’s days are full of joy and connection. She loves spending time with her sisters, watching her chickens explore the yard, and lighting up at anything musical or colorful.
Additional Resources
Pro Tips
If you’re new to a wheelchair, or even a seasoned pro, you’re faced with many unknowns. Pro Tips cover a wide variety of practical topics.
Learn moreNu Knowledge
Read more about the most pressing topics impacting customers and people just like you.
Learn moremyNumotion app
The myNumotion app provides customers with a more interactive experience and gives them access to self-service tools from their mobile device or computer.
Learn moreCustomer support
We want to make the process as easy on you as possible. From working with clinicians and insurers, to customizing your equipment so it’s perfect for you, we’re by your side.
