Meet Ella, an extraordinary 11-year-old from Fort Smith, AR. Living with spina bifida (myelomeningocele type), hydrocephalus with a VP shunt, and having corrected bilateral clubbed feet, Ella’s passion for her hobbies and interests remains undimmed. She loves tennis, singing, and arts and crafts, and is on her second year with Cheerabilities, a competitive cheer team!

In 2024, Ella and her family became customers of Numotion, seeking a solution to issues with Ella's previous wheelchair. Their experience with Numotion has been remarkable. “Our personal involvement with Numotion has been an incredible experience that we have been sharing with other family, friends, and providers. After so much time in a wheelchair that had missing bolts, broken brakes, and bald tires, receiving a safe loaner from Numotion to hold us over until a new wheelchair was ordered and processed through insurance was such a gift!”  

Ella’s mom said communication with the Numotion team was superior from the start, with prompt responses and consistent follow-through. This level of service was a refreshing change after eight years of subpar service from their previous provider.

The process of obtaining new equipment for Ella began with a simple phone call on April 12, 2024. Within a week, a safe loaner wheelchair was delivered by Numotion ATP, Dani. To Ella's delight, the chair was a vibrant hot pink color. During this process, the family also discovered that Numotion handles shower chairs, an option they had never been offered in the past 11 years. They now have a new Rogue wheelchair, fitted specifically for Ella, providing her with the stability and freedom she needs.

For Ella, having the right equipment is crucial for her independence. A properly working wheelchair provides the stability required to safely transition and move freely within her environment.

When Ella's new Rogue wheelchair experienced issues with the brakes not staying locked, Numotion's technician, Marvin, stepped in to help. “Within five days, Marvin met with us to adjust the brakes. They continued not to work that day and Marvin came back that afternoon again for repairs. The brakes and chair are now in great working condition. Marvin has been very accommodating, kind, patient, and caring. We could not ask for better service.”

Ella Berry's journey with Numotion has transformed her daily life, providing her with the tools and support she needs to thrive.