Carson's Story | Numotion

Numotion / Carson’s Story

Smooth Ride

Carson’s Single Visit Service Experience

Diagnosis: Congenital Musculoskeletal Deformities | Numotion Customer Since 2006

Carson recently came in for a much-needed wheelchair service: new tires and drive wheels. He scheduled his appointment by calling Numotion’s main office, and the process was quick and straightforward. “I asked if there was any open availability, and they gave me a time,” he said. “I said yep, that works. I got up this morning, drove about 45–50 minutes, and got my wheelchair taken care of.”

For Carson, familiarity made the visit even better. “I saw Mr. Terry, who I’ve known pretty much my whole life,” he shared. “He’s always really nice to me and treats me with respect. It’s everything I ever expected.”

Having the parts on-site made a big difference. “I just needed some new tires and drive wheels, and they had everything in storage,” Carson said. “I got my service without any delay.”

The experience was smooth from start to finish. “There’s nothing I can really think of that was slow or complicated,” he noted. “Everyone involved is super nice and super helpful.”

Looking ahead, Carson prefers coming into the branch for repairs over in-home visits. “It’s a lot easier process. If I call and say, ‘Can I get service in shop?’ it’s usually the next day. It saves me a lot of time,” he explained.

Quick, efficient, and personal. Carson’s in-shop experience ensured he left with a fully functional wheelchair and the confidence that future repairs would be just as seamless.

A man wearing glasses and a “ROME” t-shirt sits in a motorized wheelchair with arms crossed, smiling. He also wears a baseball cap. Behind him are a black sofa and framed posters—a cozy glimpse into Carson's Story.

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