In-Shop service & repair
Frequently Asked Questions
When should I arrive for my appointment?
Please arrive approximately 15 minutes prior to your scheduled appointment time. Personnel at the branch will need some basic information from you before repairs begin. Arriving early will give you time to transfer out of your mobility device, allowing us to begin your repair on time and get you back on your way as quickly as possible.
What if I need to cancel or change my appointment?
You can change or cancel an In-Shop Service appointment by calling your local branch and selecting option 3 or reschedule via the confirmation text message. If you are not receiving text notifications from us, we most likely do not have a mobile number for you. Login or register for myNumotion, where you can easily update or add your mobile number and opt in for updates. Or, next time you call, let us know you want to receive text updates and provide your mobile number. We do not sell your information to third parties.
We recommend giving at least 24-hour notice for any appointment cancellations or changes. We will attempt to reschedule you for the earliest available time. Ask your Service Coordinator for additional details.
Will I have to get out of my chair during the service appointment?
Yes, for your safety, all service evaluations and parts installation appointments will require you to transfer out of your mobility device.
Can someone help me transfer?
Numotion employees are not allowed to assist you with transfers. If you are unable to transfer independently, please arrange to have someone accompany you to the appointment. Numotion has patient lifts available at all In-Shop locations. If you need to use the patient lift please bring your personal sling to your appointment.
Must I personally bring my equipment to my In-Shop appointment?
If it is not a repair made to position components (backrest, headrest, lateral support, etc.) and it is more convenient for you to remain at home while a caregiver brings your equipment to the branch for service, by all means do so. The speed and quality of your repair will be unchanged.
What types of devices are available for me to transfer to while my device is being repaired?
In-Shop locations will have a therapy mat, a basic manual wheelchair, and a power wheelchair with recline in most cases. The exact loaner wheelchairs and therapy mats available will depend on the branch you are visiting. We will do our best to make you comfortable while you wait on your repair.
Can I bring a spare wheelchair or mobility device to use while my device is being evaluated or repaired?
Yes, if you have a spare wheelchair, transport chair, or mobility device, you are encouraged to bring it to your In-Shop appointment.
Is there a waiting room for me to sit in, and what can I do while waiting?
Yes, each In-Shop service location has a waiting room. We will have electrical outlets available for you to charge your laptop, phone, or spare power mobility device. Our In-shop branch locations usually have a mat room if you need some privacy.
Can I watch the repairs being done on my chair?
Most repairs take place in a restricted area, in which case you would not be able to watch the repair. Your physical safety and the protection of everyone’s private health information are among Numotion’s top priorities.
How long will my repair take?
Repair times will vary based on the nature of the problem. An estimate will be provided when your evaluation or repair is scheduled.
Can my caregiver, friend, or family member come with me?
A friend, family member, or caregiver is welcome to come with you for your In-Shop Service appointment. It is the policy of Numotion that no minor children are to be left in the waiting area unattended. If your child is our client, parents/guardians need to remain on the premises for the duration of the child’s appointment.
If I use a transportation service how far ahead of my appointment should I call my local transportation company to schedule my ride to the Numotion branch?
Transportation companies vary in the amount of time required to schedule a ride. Please contact your preferred transportation company for specific scheduling timelines. In many cases, it is best to schedule transportation at least a week in advance of your In-Shop Service Appointment. Visit this page for more information transportation options to your In-Shop appointment.
Will I need to come back more than once?
Wherever possible, and assuming your insurance approves, In-Shop technicians will utilize on-hand parts set aside for In-Shop customers to complete your evaluation and your installation in a single visit. When single-visit service is not possible, most repairs require one appointment for initial evaluation and a second appointment to install the parts since they must be ordered from the manufacturer specific to each repair. We also offer remote evaluation, which can potentially help you avoid the initial trip to the branch for evaluation. Next time you need a repair ask about our Remote Service option.