Technician Visit Frequently Asked Questions In most areas across the nation, we can service your needs faster if you can bring the equipment to your local branch. Check here to see if this is an option in your area. For your upcoming appointment Pet Safety: For the safety of your technician and pets, it is required to put your pets away prior to their arrival. Chair Policy: Numotion Employees will NOT be able to service the equipment while you are seated in the chair or assist you with transferring out of the chair. Inspection information: Our technician will do a Safety and Performance inspection and once they determine what is needed to fix your chair, they will turn the order in for processing. We may or may not need to obtain required medical documentation. Communication We will text you... The day before your scheduled appointment will include a window with the expected arrival time for your technician. When the technician is on their way to you on the day of the appointment. We will contact you by phone… If we need assistance obtaining additional required medical documentation. If there is any additional assistance needed from you. When we are ready to order any necessary parts. When the parts are received and to schedule the installation appointment. myNumotion App To verify all order information, receive real time updates, request additional service, make payments or even chat with a live Numotion representative, please register or Login today mynumotion.com. You can refer to the myNumotion App User Guide / myNumotion App User Guide Site for any questions within the app. If you are having any technical issues with the app please call 800-500-9150. Account Details If there have been any changes to your personal information, insurance or place of residence, please contact us immediately at the local branch or request changes via myNumotion to avoid potential delays. Survey Following your appointment, please take a moment to complete this brief survey at Numotion Listens regarding your Service experience so that we may better serve you and others.