Kelly's Story | Numotion

Numotion / Kelly’s Story

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Kelly’s Single Visit Service Experience

Diagnosis: Cerebral Palsy | Numotion Customer Since 2014

When Kelly came in for service, she needed a quick solution. After an impact knocked her joystick mount out of place and broke it, getting her equipment repaired quickly was a top priority.

A smiling woman in a pink jacket sits in a power wheelchair with pink accents in front of a NuMotion sign that reads "Mobility starts here," capturing Kelly's Story in what appears to be an office or clinic lobby.

From the start, the experience was smooth. “Very smooth,” Kelly shared. “No hiccups.” While it took a couple of tries to explain the issue during scheduling fully, she noted that once everything was set, communication, check-in, and the overall visit went seamlessly.

Like many customers, Kelly’s biggest concern was avoiding the hassle of leaving her equipment behind. “I was just hoping I wouldn’t have to leave my chair behind to get fixed,” she said.

Thanks to having the necessary parts available on-site, the team was able to complete the repair during the same visit. That made a meaningful difference. “Yes, because I only have to come into the shop once,” Kelly said.

When asked if anything felt slow or more complicated than it needed to be, her answer was simple: “Nope.”

As for what could have made the experience even better, she added with a laugh, “Donuts.” But her overall takeaway was clear: “You guys nailed it.”

Looking ahead, Kelly shared she would absolutely choose this option again. “If I knew it was going to be a one-day thing… sure, rather than waiting for schedules to line up.”

A quick fix, no extra appointments, and independence restored in a single visit.

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