Going into the appointment, she expected a longer process to get the repairs needed for her son, Jackson’s chair. “I figured we’d be going through a long time of getting the tires ordered because I hadn’t pre-ordered them through insurance,” she explained.

Instead, she was met with an unexpected and welcome surprise. “To my surprise, they were put on and available today, which is amazing. I thought it was going to be a couple months.”

Having the parts ready and the repair completed in one visit made a meaningful difference for Jackson. “It’s great because I don’t have to come back again,” she said. “It’ll make his teachers happy at school because he rocks back and forth quite a bit, and when he’s not locked, he can move the chair pretty far. Having dents in the tire is not a great thing for home or school.”

During the visit itself, the process felt smooth and met expectations. “I don’t know a lot about putting the parts on, so I never know how long it’s going to take, but it was fine.”

Looking ahead, she shared they are open to future in-shop visits, especially if it means faster service. “In-home is great, but I don’t mind coming here if it’s quicker. It seems like with in-home, I have to wait longer.”

While she noted there is still an opportunity to make scheduling easier, the overall experience reinforced the value of timely, on-site repairs and getting Jackson back to his daily routines without delay.