For your upcoming appointment

• Please arrive 15 minutes early if possible so that you have time to get checked in and transfer out of the chair before the technician can work on it.
• Chair Policy: Numotion Employees will NOT be able to service the equipment while you are seated in the chair nor assist you with transferring out of the chair.
• ​Transfer: We will have a manual lift at the branch that you can use. You will need to bring your own sling and a caregiver to operate the lift for you.   

• Inspection information: Our technician will do a Safety and Performance inspection and once they determine what is needed to fix your chair, they will turn the order in for processing. We may or may not need to obtain required medical documentation.

• Equipment cannot be stored overnight at the Numotion branch location.

• If you would like tips on non-emergency medical transportation, please click here. 

Communication

• We will text you... 

  • With your scheduled appointment confirmation time prior to the appointment. 

• We will contact you by phone…  

  • If we need assistance obtaining additional required medical documentation.

  • If there is any additional assistance needed from you.  

  • When we are ready to order any necessary parts.
  • ​When the parts are received and to schedule the installation appointment. 

​​myNumotion App

• To verify all order information, receive real time updates, request additional service, make payments or even chat with a live Numotion representative, please register or Login today mynumotion.com 
• ​You can refer to the myNumotion App User Guide / myNumotion App User Guide Site for any questions within the app.
• ​If you are having any technical issues with the app please call 800-500-9150.

Account Details

• If there have been any changes to your personal information, insurance or place of residence, please contact us immediately at the local branch or request changes via myNumotion to avoid potential delays.

Survey

• Following your appointment, please take a moment to complete this brief survey at Numotion Listens regarding your Service experience so that we may better serve you and others.