You’ve given feedback, and we’re listening.
At Numotion, we’re always looking for ways to enhance your experience. We know calling in should be simple, fast, and stress-free. That’s why we’ve launched a smarter, more intuitive call routing system designed to get you to the right person, faster.
What’s Changing?
In the past, when you called us, you were greeted by an automated menu and had to choose where to go. Now, we take care of that for you.
Our new intelligent routing system uses information tied to your specific order to route your call directly to the right team:
- New Equipment Orders → Sent straight to our New Equipment Customer Care Center
- Service Orders → Routed based on your current order status
- New Service Orders → Routed to our Inbound Team
Why We Made This Change
Let’s be honest. Automated phone menus (IVRs) are frustrating. And we don’t expect you to know which team to contact for your specific need. That’s our responsibility.
This upgrade is all about making things easier for you. By using your order details, we route your call to the right person the first time. This eliminates confusion and saves you time.
How It Works
When you call, our system uses your order and contact information stored in our internal system to determine where your call should go.
To make sure the system works as it should:
- Make sure your name and phone number are correctly linked to your order
- If you’re ever routed incorrectly, just ask the representative to check and update your contact information
What’s In It for You?
- Faster Connections: Your call now reaches the right person in 15 seconds or less, compared to an average of 75 seconds
- No Guesswork: You don’t need to know who to talk to. We handle the routing for you
- Improved Experience: Less frustration and faster support from the right team
We’re excited about this improvement and hope you notice the difference the next time you call. Thank you for trusting us to support your mobility journey.
