We exist to serve our customers and to support the people, causes and issues that affect them. Here are some highlights of how we did this in 2024 across the 5 areas we focus on:
We help our customers maintain mobility and independence with products and services matched to their unique needs.
- We delivered over 165,000 wheelchairs and other mobility devices, shipped 73,000 catheters, and completed repairs for more than 167,000 customers across all our brands.
- Our In-Shop Service program expanded to operate out of 103 locations servicing 92% of customers. We can schedule in-shop service more than a week faster than in-home or in-clinic service and in 2024 we completed nearly 50,000 In-Shop Service events with a customer satisfaction rating of 30 points higher than non in-shop service.
- We completed nearly 90,000 remote service events with ~10% being fully resolved on the spot and another ~60% eliminating a typical two-visit repair experience down to one visit by evaluating the need for parts remotely.
- We began a pilot program to invest in more on-site inventory that is seeing 10-20% of in-shop visits resolved in a single day. This program will expand in 2025.
We advance, promote, and champion key issues that matter to you.
- We worked hard to improve the service and repair experience. Working with legislators, industry groups, consumers, and other stakeholders in several states we helped to pass laws that eliminate red tape and will give consumers more options for timely service and repair.
- Our Government Affairs team engaged in more states than ever before, building relationships and laying groundwork for policy changes that will improve access, quality, and timeliness of care.
- We advocated in Washington, D.C. to make it possible for Medicare beneficiaries to choose to upgrade their manual wheelchair frames to ultralight materials like titanium or carbon fiber, and we hope to see the bill become law in 2025.
- Numotion leaders helped bring together airlines and consumer advocates for productive discussions about making air travel easier for wheelchair users.
We deliver resources to assist with navigating accessibility obstacles, choosing the right products, and remaining current on topics that may impact you.
We issued nearly 9,000 hours of continuing clinical education to therapists across the country. This training helps educate therapists on the latest technology, trends, and key topics, so they can more efficiently assist you.
- We graduated 40 individuals from our ATP Development Program. This rigorous training program is creating the next generation of Assistive Technology Professionals who will work with customers across the country to ensure they have the proper fitting mobility equipment to deliver comfort, safety and independence.
- We have nearly 500 Assistive Technology Professionals (ATPs) across the country who educate and support one another though groups like our ALS Council, Pediatric Council, and Peer to Peer mentoring program. This benefits you by ensuring we can address even the most complex situations and assistive technology needs.
We provide networks and platforms to gather and share community feedback and common experiences.
- Nine outstanding disability advocates began a new two-year term on our Customer Advisory Board.
- This group provides tremendous insights to how Numotion can better meet our customers’ needs, while also serving as a forum to discuss actions to drive important changes in society behaviors and legislative policy.
- Hearing from you helps make us better! We received over 8,000 customer feedback surveys via our Numotionlistens.com platform and over 17,000 online reviews with an average rating of 4.7/5 stars.
- We published 25 customer stories and posted nearly 2,000 social posts and videos, generating over 19M views, that showcase people living their lives to the fullest. We do this in the hope that these stories inspire and motivate you.
We fund and donate time to charitable organizations focused on areas of need across communities of those living with disabilities.
- The Numotion Foundation contributed $445,000 to 95 entities in 2024. These funds support organizations and causes that provide research, support, educational content, and other services to the disabled community.
- Numotion employees donated over 7,500 hours of their personal time to volunteer at a variety of events helping local community organizations and the causes they support. Our people do this because they are passionate about the same causes you are passionate about.
- For the fourth year in a row, Disability:In recognized Numotion as a Best Place to Work for Disability Inclusion. We are proud to have received a perfect 100 score on their Disability Equality Index.
- For the 11th year, Numotion employees travelled to Guatemala to work with disabled individuals there who are in desperate need of the expertise and compassion of this talented group to provide them with mobility products and repairs.
