We exist to serve our customers and to support the people, causes, and issues that affect them. Here are some highlights of how we did this in 2025 across the 5 areas we focus on:
We help our customers maintain mobility and independence with products and services matched to their unique needs.
- We delivered over 175,000 wheelchairs and other Complex Rehab Technology (CRT) devices, shipped 72,000 catheters, and completed repairs for 187,000+ customers across our U.S. brands.
- Our In-Shop Service program expanded to operate out of 128 locations – servicing 98% of our customers. In 2025, we completed 52,000+ in-shop service visits. We can typically schedule in-shop service over a week faster than in-home/in-clinic service.
- Growing our on-site inventory of parts helped us resolve more in-shop service visits in just a single appointment. This program will continue to expand in 2026.
- We completed 90,000+ remote service appointments. Around 20% of those appointments fully resolved issues on the spot – and by evaluating the need for parts remotely, about 50% of those converted what would typically be a two-visit experience into a single-visit experience.
We advance, promote, and champion key issues that matter to you.
- Numotion continues to work with CMS and other stakeholders to advance coverage for standing wheelchair technology and other emerging innovations that support our customers.
- We worked hard to improve the service and repair experience. Working with legislators, industry groups, consumers, and other stakeholders in several states, we helped to pass laws that eliminate red tape and will give consumers more options for service and repair.
- Our Government Affairs team engaged in more states than ever before, building relationships and laying the groundwork for policy changes that will improve access, quality, and timeliness of care.
- We advocated in Washington, D.C. to make it possible for Medicare beneficiaries to choose to upgrade their manual wheelchair frames to ultralight materials like titanium or carbon fiber, and we hope to see the bill become law in 2026.
We deliver resources to assist with navigating accessibility obstacles, choosing the right products, and remaining current on topics that may impact you.
- We issued nearly 8,600 hours of continuing clinical education to therapists and our clinical teams across the country. This training helps therapists with evolving technology, equipment options, and funding parameters – enabling more confident recommendations and more efficient service delivery.
- Through our Assistive Technology Professional (ATP) Development Program, 50 individuals received their ATP certification. This rigorous training program creates the next generation of ATPs who will work with customers across the country to provide appropriate seating and mobility solutions.
- We have over 500+ ATPs across the country who educate and support one another through groups like our ALS Council, Pediatric Council, and Peer-to-Peer mentoring program. This benefits you by ensuring we can address even the most complex situations and assistive technology needs.
We provide networks and platforms to gather and share community feedback and common experiences.
- We launched the Numotion Medical Supply Ally Program to bring catheter users education, peer connection, and other helpful resources to support bladder health. Our Ally Community Forum gives customers the opportunity to ask questions, give advice, and more.
- We hosted our second NuVenture Customer Event with adaptive wheelchair activities and a CRT product expo in St. Louis, Missouri. We plan to host NuVenture events in three cities in 2026.
- Eight outstanding disability advocates continued their term on our Customer Advocacy Board. This group provides insight into how Numotion can better serve our customers. They educate and empower our community, while also helping drive important changes and legislative policy.
- Hearing from you helps make us better! We received over 13,000 customer feedback surveys via Numotionlistens.com and 16,800 online reviews with an average rating of 4.7/5 stars.
We fund and donate time to charitable organizations focused on areas of need across communities of those living with disabilities.
- The Numotion Foundation contributed $485,000 to 85 organizations and causes that provide research, support, educational content, and other services to the disabled community.
- Throughout the year, Numotion employees donated their personal time to volunteer at a variety of events helping local community organizations, and we hosted two companywide community service weeks for all employees and families.
- For the fifth year in a row, Numotion was recognized as a Best Place to Work for Disability Inclusion by Disability:In – and we are proud to have received a 100/100 score on their Disability Equality Index.
- For the 12th year in a row, Numotion employees travelled to Guatemala to work with disabled individuals in need of mobility products and repairs.
These are just some of the programs and actions Numotion is doing to better serve you. It is our honor and privilege to do so, and we don’t take that lightly. Our goal is continuous improvement. If we have served you well this year or in the past, thank you. If we have failed to meet your expectations, we will strive to do better if we are given a chance again to do so.
