In-Shop Acceleration Update (June, 23, 2023)
- We currently have 82
locations live with in shop capabilities, providing fast and efficient service and repair to our clients. This represents over 80%
of our service base across the US. Numotion customer repairs completed in shop vs. the field (i.e., in home or clinic) make up currently 18%
of repairs, and growing. Additional updates will be shared here as we continue to increase the number of locations offering this service.
In an effort to provide a path to faster service, Numotion is offering In-Shop service and repair at select branch locations across the country. Increasing in-branch service capability originated through direct customer feedback, with many of our customers indicating they prefer to come to their local branch for repairs if it decreases wait- times. The benefits of having customers bring their equipment to the branch include having more staff, tools, and parts available to complete the repairs quickly and efficiently. Numotion’s field service technicians currently spend 50% of their time driving. Minimizing drive time by doing more repairs in-shop enables our technicians to service many more customers each day, which is good for everyone involved.
In-shop service is going to the fastest path to getting a scheduled service appointment. We look forward to servicing you when you need us!
For more information on in-shop service and to find out how to prepare for your in-shop service appointment visit our in-shop service information page
We request that you call your Numotion location to schedule your In-Shop Service appointment. Go to www.numotion.com/locations
to find location contact information.
Scooter (tiller handle 3 or 4 wheels and captain seat) and Basic Group 2 Power Wheelchair (no advanced seating function) users please view on update here
to our in-shop repair policy)
Original Story Posted: April 6, 2023