Customer Stories

Numotion has been a part of Lionel’s mobility journey since his injury. In his 15 years as a Numotion customer, he describes his experience as being a learning experience. “There are always things that they’re learning or that I’m learning when it comes to wheelchairs or just equipment for people with disabilities. My team has always been kind to me and allowed me to ask questions about different things and have found answers for me when needed. I always feel like I’m in great capable hands,” said Lionel.

Rob Semple lives in Waco, Texas. He was diagnosed in November of 2019 with ALS with a rare variant form called Brachial Amyotrophic Diplegia. At first, Rob and his family were thankful, before they realized how limiting it would be. Eventually, things became even harder when the disease began to affect Rob’s balance and his ability to walk. This was unexpected for them, and they needed to move quickly to get a power chair. 

Cyndi had polio at age two before the vaccine. A high percentage of people who had polio now have what’s called, Post Polio Syndrome (PPS). PPS causes new-onset weakness of your nerves and muscles. Symptoms usually start between 20 and 40 years after the original polio illness. Cyndi was born and raised in central Illinois but now lives in Tennessee. She proudly holds the title of Ms. Wheelchair Tennessee 2019 and 3rd Runner Up to Ms. Wheelchair America 2020.

David grew up in Bogalusa, Louisiana with a love for swimming, waterskiing, and boating. On August 24th, 1984, David was about to go back to school and was enjoying being outside with friends. David was doing his usual “daredevil tricks” on a rope swing in his yard when the rope suddenly broke, and he went crashing to the ground. That day, at 15 years old, David suffered a C5 incomplete spinal cord injury.

Kris is a father of 8 children ranging from 20 years old to 18 months. In November of 2015, Kris was hit crossing a street by a car going 45mph resulting in him becoming an incomplete C4-C7 spinal cord injury survivor. Kris said he has a huge, wonderful family and is blessed to be here today and doesn’t take it for granted because it could be gone in the blink of an eye.

Henry the “tinkerer” loves to sing, dance, play, and tinker with things! Living in Pittsburg, Kansas, Henry was diagnosed at 20 weeks gestation with severe Hydrocephalus; the accumulation of too much fluid in the brain and spinal cord that causes the head to rapidly swell and enlarge. He was born at 39 weeks at a whopping 14.3 lbs and with a head circumference of 64cm. After brain surgery at one day old and 26 days in the NICU, Henry is now a thriving 2-year-old.

Numotion’s Customer Advisory Board is comprised of diverse individuals who share direct customer insights with Numotion regarding experiences and perspectives, as well as provide ideas and guidance resulting in lasting positive change at Numotion and the CRT industry as a whole.

Margaret and Harper are new to Numotion and received their equipment earlier this month. “We are a new Numotion customer and they were amazing to work with! They handled the whole process and we got our Firefly scoot within a month of applying. Although Harper hasn’t had her Firefly scoot long, we can already tell her independence is going to advance,” said Lauren.

​Zoey is diagnosed with Aicardi-Goutières Syndrome; a rare form of Leukodystrophy that affects the brain, spinal cord, and immune system. Every piece of medical equipment that has come into their home to assist Zoey has come from Numotion. “We have been extremely fortunate to work with three talented ATPs over the years that have constantly come up with new ideas and ways to adapt to Zoey’s ever-changing needs and growth,” said Abby. “Numotion has supported us on our journey since we started with an adaptive stroller before moving into a manual wheelchair and most recently transitioned into a standing power chair.”

Christine worked closely with Numotion for a few months to evaluate and trial different mobility devices – over time a trusting relationship was formed. Numotion was not a contracted provider with her insurance plan, but continued to work with both Christine and the health plan in order to help get Christine her much needed customized power wheelchair.

Hunter developed a form of bacterial meningitis when he was 9 months old. He had a temperature of 113 degrees and the doctor gave him a low survival rate. Surviving the fever, Hunter had both of his legs amputated below the knee, all his fingers on his left hand and partial fingers on his right.

This year Hannah received a speech device. Her brother, Caleb has one too, and Hannah had played with it before, but she needed one especially for her. “I got my speech device right as school closed down from COVID-19, so I had a lot of time to spend with it. It was easy for me to figure out how to use it. Now I use it both at home and school. At school, my aide helps me use it to participate in class. It’s programmed with different words for my classes. At home, though, I like to use it by myself. It’s a lot easier to ask for more snacks now! My device has a detachable speaker so Mom can have that in the kitchen and can hear me when I speak from another room. I get my space but can express myself as well,” said Hannah.

Chris became the only licensed quadriplegic performance stage rally racer in the U.S., with his desire to race to come after his injury. Finding enjoyment in physical work and construction, Chris’s hobbies include building and racing my rally car, fishing, kayaking and just building anything I needed it wished to.

Numotion customer, Steve, is 48-years-old living in Woodbridge, Connecticut, with his girlfriend, Sandra, also a Numotion customer. When Steve was a kid living in Long Island, New York, he was diagnosed with severe scoliosis, and a benign spinal cord tumor called an Astrocytoma. Steve had two surgeries to remove the tumors, which caused nerve damage, resulting in a spinal cord injury at the T4/T5 level and making him a full-time wheelchair user.

Elizabeth (EB) is 43 years old, living in Little Colorado. Before her injury, EB went to college in Boulder and graduate school in Denver and spent over 8 years in California working as a physical therapist. In an unfortunate turn of events in her late 30s, she dove headfirst into a swimming pool causing a severe spinal cord injury at the cervical level of her spinal cord leaving her a complete quadriplegic.