Customer Stories

When reflecting on a recent service visit, Jackson’s mom shared a mix of feedback and appreciation for how the experience came together. Despite some initial scheduling challenges, the visit itself delivered a positive outcome.

Carson recently came in for a much-needed wheelchair service: new tires and drive wheels. He scheduled his appointment by calling Numotion’s main office, and the process was quick and straightforward. “I asked if there was any open availability, and they gave me a time,” he said. “I said yep, that works. I got up this morning, drove about 45–50 minutes, and got my wheelchair taken care of.”

When Kelly came in for service, she needed a quick solution. After an impact knocked her joystick mount out of place and broke it, getting her equipment repaired quickly was a top priority.

Sean, a wheelchair curler from Cape Cod, has always had a competitive spirit. Before becoming a wheelchair user, sports were a big part of his life, and that drive to compete never went away.

Amber has been part of the Numotion community for most of her life. Now 35 and living in Maryland, Amber was diagnosed with Spinal Muscular Atrophy type 1 and has relied on mobility technology since early childhood. “I got my first power wheelchair at the age of 3,” she says. “I can’t remember when I was not a customer of Numotion.”

Violet and her mom came in after her wheel lock fell off, needing a quick and reliable fix to get her chair back to full function. Through the single visit program, the team had the parts ready and was able to replace the wheel lock during the same visit, getting Violet’s chair back to 100 percent.

During Ibrahim’s service appointment, an initial evaluation revealed additional repair needs beyond the original issue. By being in-shop at his local branch, the team was able to address all items in a single visit, eliminating the need for follow-up appointments and improving overall efficiency.

Joseph, who goes by Joey, grew up in Abingdon, Virginia and now lives in Blountville, Tennessee. At 46 he lives with spastic quadriplegic cerebral palsy. Each day, Joey relies on his wheelchair to help him stay mobile and connected to the routines and interests that matter most to him.

Dillon shares his personal journey of growing up with cerebral palsy and discovering independence through mobility. From his first power wheelchair to navigating college life, his story shows how the right support and technology can open doors to freedom, confidence, and connection.

Robert’s journey has taken him across the West, shaping both where he lives and how he approaches life. Originally from Denver, he spent much of his youth living on a ranch from around age 10 through his early twenties. Just before turning 22, Robert became paralyzed, a life-changing moment that led him to live at home for several years before moving around and eventually settling in Laramie, Wyoming, where he lives today.

Kylie is a sixth-generation resident of Laramie County, Wyoming, where she lives on her family’s ranch near Burns. Her connection to the land runs deep, and so does her determination to live independently. Kylie was baby A of a set of quintuplets, born at just 28 weeks gestation. When it was time to leave the NICU three months later, only Kylie and her twin sister came home.

Four-year-old Myles of Huntersville, North Carolina brings joy and determination to everything he does. Living with SLC35B2 deficiency with hypomylenating leukodystrophy, an ultra-rare genetic diagnosis shared by only one other child in the United States, Myles approaches each day with curiosity, strength, and a love for play. He especially enjoys being outside, working hard in all his therapies, spending time with his sisters, and anything involving balloons.

For David of Meridian, Idaho, technology and connection play an important role in his everyday life. Living with cerebral palsy, he has worked with Numotion since 2011 to ensure he has the equipment that keeps him mobile, independent, and active in his community.

At just nine days old, Abigail’s life took a sudden turn when she experienced a cardiac arrest that led to a brain injury. Now four years old, she lives with cerebral palsy and epilepsy and uses both a tracheostomy and a g-tube. Born in Florida, Abigail’s family later moved to the Midwest, where she currently lives with her four lively sisters in a busy, love-filled home. Abigail’s days are full of joy and connection. She loves spending time with her sisters, watching her chickens explore the yard, and lighting up at anything musical or colorful.

Jake is one happy boy who lights up every room he enters. He lives in Charlotte, North Carolina with his twin brother and parents. He loves his EC class at school, listening to music, and being around his twin and family. Despite being non-verbal and living with a progressive neurological disorder, Jake approaches life with great joy. Diagnosed with a rare form of Leukodystrophy at just 11 weeks old, doctors initially gave him only a couple of months to live. This year, he just turned 11, a milestone his family celebrates with gratitude and pride!