Resources
Health Plan Professionals
Partner with us for clinically supported, cost-effective mobility solutions.
Numotion Overview
At Numotion, our primary focus is providing cost effective, medically appropriate mobility solutions to people with disabilities. We apply the best, most innovative technologies to fit the personalized needs of our customers, while remaining able to accommodate a wide variety of medical challenges. Our goal is to make the process as seamless and successful as possible for everyone involved.
Member Satisfaction
Our customers face many challenges. Getting a medically necessary mobility device should not be one of them. That’s why we work hard to provide the best customer experience in the industry. We have a 95 percent first-time customer satisfaction rating record that reflects a level of quality and thoroughness provided by our customer care team. We survey our customers for satisfaction and outcome, and provide a straightforward complaint resolution process to document their satisfaction with our service. From initial intake through delivery, we keep all parties as involved and informed throughout the process.
Complaint resolution is available to our customers by calling our National Customer Care Center at 800-500-9150 (M–F, 7 am to 6 pm, MT).
Member Needs
Aligning our customers’ needs with the right mobility solution is Numotion’s specialty — complex mobility. Our certified Assistive Technology Professionals (ATPs) select the most appropriate products to meet each customer’s physical, social and environmental needs. We provide the most suitable, cost-effective mobility solution to your members. We spend the time necessary to train and educate each individual and thoroughly document all interactions and outcomes.
Member Health
Our ATPs are product-application experts who are uniquely qualified to help prevent, manage and potentially reduce the cost and liability of setbacks that may arise during the process, such as improper product fit or re-hospitalization. We also provide continuous education and skills evaluation to our staff, as well as offer outside CEU education to partnering healthcare professionals. This helps elevate and align all of our hands-on professionals and partners to provide the right solutions.
Professional Support
Numotion is here for you as much as we are here for your members. We provide written clinical documentation as required to support the provision of complex wheelchairs and seating systems. We strive to communicate clearly by making sure our certified professionals are available to answer questions you have regarding medical justification.
If you have questions or would like further information, please contact us at us Numotion_Clinical_Education@numotion.com
Document Library
We’ve compiled a series of clinical articles, funding resources and informative whitepapers to help educate our professionals, partners and customers. We are continuously updating these resources to ensure everyone has access to the most accurate and up-to-date information.
Medical Necessity
Medical necessity refers to activities, which may be justified as reasonable, necessary and/or appropriate based on clinical standards of care.
For mobility, insurance providers must determine their customers have a medical necessity to provide coverage. With each payer comes a unique set of medical necessity/clinical coverage guidelines. Our staff references your health plan’s specific requirements to ensure your member’s mobility needs
There is a lot to evaluate with complex wheelchairs. We’re here to help you assess each member’s claim. There is a multitude of areas within which to explore medical necessity. Our certified staff members are trained and experienced in determining which complex products best meet the medical needs of your members, and they work alongside the prescribing clinician to evaluate your members’ needs are met in a timely and efficient manner.
Learn more about the benefits of our products and how they benefit your customers.
Adult Products & Services
Pediatric Products & Services
Positioning
- Allows gravity-assisted positioning against the contours and supports of the seating system
- Allows accurate positioning following transfer into the chair by adjustment of posture from the tilt position
- Best accommodates shear displacement (sliding out of position) during position changes
- Orthopedic/Neurological Considerations:
- Allows effective re-positioning during the course of the day
- Easiest accommodation of postural/orthopedic asymmetries and extremity contractures
- Promotes absent to minimal triggering of abnormal muscle tone or reflex responses during position change
- Can minimize some reflexive responses associated with position of the head (ATNR, STNR, TLRs) through the increased head control of postural stability
- Muscle tone management
- Positioning for relaxation of high muscle tone
- Positioning to reduce the fatigue associated with high muscle tone
- Positioning to inhibit some high muscle tone through increased postural support
- Positioning for stability/support with low muscle tone
Endurance
- Can help increase energy
- Can increase sitting tolerance during the course of the day
- Positioning for comfort
- Positioning for pain relief
Function
- Provides postural/proximal stability, required for function
- Can increase U.E. function through proximal stability
- Can increase head control through improved postural support
- Positioning to improve vision (“line of sight”)
- Can enhance postural balance when traversing challenging terrain
- Anterior tilt can make transfers into the chair easier and, in some cases, possible
- Positioning for safer/easier swallowing due to relaxed muscle tone in the neck region
- Positioning for feeding
Medical
- Initial management of hypertensive episodes (A.D.) by immediately sitting the user upright
- L.E. Edema management (if used with elevating leg rests)
- Management of pain & discomfort associated with edema
- Can reduce respiratory difficulty through decreasing pressure on the diaphragm while facilitating an extension of the spine/trunk
- Allows use with ventilators
Caregiver Issues
- Reduces attendant care required (through easier management of weight shift/pressure relief with less transfers in and out of the chair and overall increased sitting tolerance)
- Allows easier positioning for respiratory care for some
- Allows easier positioning for bowel/bladder management for some
- Allows positioning for toileting hygiene for some